FREQUENTLY ASKED QUESTIONS
1. How do I book?
The preferred method is by booking online, alternatively you can call, send an email or SMS text message.
2. How much notice do I need to give for a booking?
You can book anytime?7 days a week, however bookings get very busy so please book as early as possible to avoid disappointment.
3. What do the prices include?
All our rides & bouncy castle booking prices include local delivery, a delivery charge will be added if the booking is more than 10 miles from Exeter (please contact us for?delivery rates). You will also receive everything needed to inflate the castle, which will be carried out by us at no extra charge. This includes a blower, extension cable, set up, inflation and collection.
4. When are your bouncy castles available?
Our castles are available 7 days a week all year round including Bank Holidays.
5. How long do I get the equipment for?
Most parties are in the afternoon and so we will deliver and set up your castle between 8:00am and 8:00pm, we will then come and take the castle away after your party has finished. Overnight hire and late?collections can be arranged, however please call us first to confirm.
6. Do you hire overnight?
Overnight hire is fine, and will incur a fee of £30. Simply click yes when completing the booking form online or mention it to me when ordering over the phone.
7. How do I pay?
Most people choose to pay cash on delivery, we can however accept BACs payment if made two days before the delivery.
8. What if I need to cancel?
You can cancel at any time; all we ask is that you give us as much notice as possible to save unnecessary loading etc.
9. Can the bouncy castle be set up on a slope?
It is advised that bouncy castles should be set up on as even ground as possible, however slight slopes may be possible subject to us receiving a photo or an adequate description of the site beforehand, you will need to discuss this prior to the booking.
10. How long does it take to set up/inflate/deflate/pack up the inflatable?
The average bouncy castles take approximately 15 minutes to set up and 20 minutes to pack up. However, this is only an estimate, times may vary depending on which castle you hire.
11. What is included in the standard price?
All of the equipment needed for the safe operation of the rental and set up of that equipment on site, this includes safety mats, electric fan, and electric power cable.
PLEASE NOTE: Should you not have a normal power supply available within 50metres of an electronic or inflatable item, you may be required to hire a generator. Please contact us for further details
12. What length of time do I get the rental for?
Unless supervision is needed you can select time of delivery and collection, subject to availability. But please note the earlier your hire is booked the better chance you have of getting the desired time slot.
When booking our service’s, you will notice that our standard delivery and collection terms state; Delivery can be expected anytime from 7am in the morning until 12noon and collections are to be expected anytime from 5pm until 8pm. However, we do appreciate that different events require a different level of diversity and as such you can book specific time slots if required. Please contact us with your requirements
13. Will you send me a confirmation of booking?
All bookings made with Exeter Bouncy Castles will be entered into our hi-tech booking system which allows us to confirm any booking in an instant. This process allows you check the details of your booking and ensure everything is correct. This is done strictly on email, again to keep our running cost down and our prices very competitive.
14. What if it rains?
All our castles have built in shower covers so can still be used in showery conditions. Bouncy castles must not be used in very heavy rain due to safety reasons. If the weather is forecasted heavy rain & strong winds we will contact, you prior to the event.
15. Can you set up on concrete/driveways?
We can set up our castles on hard standing but we must be advised of this at the time of booking to ensure we bring the correct anchorage. In order to do so, we will need to drill into the floor and place anchor points. Please call for more details.
Please make sure all dog mess, garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited.
At busy times, we are unable to wait for the area to be cleared as we will have other deliveries. Therefore, so not to disappoint other customers, we may have to return at the end of the deliveries to set up your castle.
17. Can you deliver with no side entrance and take castle though the house?
Most of our items can fit through standard doors so this shouldn’t be a problem, however some of our inflatables are huge and will require a proper entrance so please advise us of your access type at the time of booking to avoid disappointment on the day.
18. Do you supply safety instructions?
We provide detailed safety instructions with every hire.